Frequently Asked Questions
Related to Our Business
Does it matter where I have my vehicle repaired?
Absolutely! Anyone who appraises cars for a living can tell you that the quality of collision repair varies dramatically, and the quality of repair makes a big difference in the value of your car. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint, and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment in all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your car is damaged, you have the right to choose where it is repaired. If you’re like most people, your car is probably your second-biggest investment, so make sure you choose a collision center with the very highest quality repair.
My insurance company recommended another shop. Can I still have my vehicle repaired by you?
Yes. Some insurance companies have the incentive to refer work to a specific shop. However, your vehicle is a large investment, and you have the legal right to decide where it will be repaired after an accident.
What is a PRO Shop or a “Direct Repair Facility”?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired, and whether or not the collision center is a direct repair facility.
Do you guarantee your work?
Yes. We offer a limited lifetime warranty on all of our repairs for as long as you own the vehicle.
How long will it take to repair my vehicle?
We pride ourselves on efficiency and on-time delivery. However, the exact repair time on your vehicle depends on some things outside of our control. For example, parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know, based on our years of experience, how long it will take to repair your vehicle, and then we will keep in touch with you if there is a change in our original time estimate.
A good “rule of thumb” for how long your vehicle will be in the shop is to expect your vehicle to be in the shop for about 2 – 3 working days for every $1000 of damage. So if you have a $2000 job, you can expect your car to be in the shop for 4 – 6 working days.